Order Related

  • How do I know my order is confirmed?

    Once you have placed your order and the payment is successfully done, you will receive a confirmation email/ WhatsApp message from our end, with your order details.

  • Can I call in my order?

    Yes, you can call us and place your order too! To place your order call - +91-7977669604, order will be only considered after the full payment is received

  • Can I Email my order?

    You can email us your order at hello@mrida.co order will be only considered after the full payment is received.

  • Why did I receive only a part of my order?

    Certain items require additional time to achieve Mrida perfection, so we dispatch items that are ready to go to ensure you don't experience any delays.

  • How can I edit my order?

    You can contact us at hello@mrida.co or call +91-7977669604, keep your Order ID ready for a seamless process.

    Please note that the feasibility of edits depends on the nature of the request, and Mrida reserves the right to evaluate and potentially reject edit requests.

  • How can I customize or give a special order?

    For customization requests, you can contact us at hello@mrida.co or call +91-7977669604, and our team will be happy to assist you.

    Please note that the possibility of customization depends on the nature of the request, and Mrida reserves the right to evaluate and potentially reject the requests.

  • How can I track my order?

    A confirmation of the order, along with the order tracking ID will be sent to your registered WhatsApp Number & Email after placing the order.

  • Do you accept International Orders?

    Yes we do accept International Orders, but only on request, to place your order please call on +91-7977669604 or drop an email at hello@mrida.co

This is collapsible list

  • I received a damaged product, what should I do?

    If you receive a defective/damaged/incorrect/incomplete order, kindly share an image/video of the same, and raise it with us within 10 days of receiving the order. We will help you with a replacement for the item, once the pickup is done.

  • How do I care for my product?

    Care Instructions for Saree

    Dry clean only for the first time.

    Subsequent Washing : No machine wash.

    Pre-Wash Treatment : Soak in salt water before washing with soap.

    Drying : Do not wring. Dry in the shade away from direct sunlight.

    Storing : Keep wrapped in a cotton bag to protect the fabric.

    Ironing : Iron on a low heat setting with a protective cloth over the saree

  • Why are the products exclusive and available only once?

    We at Mrida believe in crafting unique stories. Our one-time creations ensure you don't just wear fashion but embrace a collector's item.

  • Are all your products made by handloom artists?

    Absolutely! Mrida treasures the hands that weave magic. Each piece is a collaboration with skilled artisans, ensuring authenticity and quality that transcends time.

  • How does this product help me care for nature?

    At Mrida we embrace guilt-free glamour and timeless elegance. Our commitment to sustainable practices ensures that you adorn yourself with beauty that doesn't cost nature.

  • The product received look different than shown in the images?

    The colours may appear slightly different on screens than they do in reality.

    Should you notice a significant variance, kindly reach out to us at hello@mrida.co with an image of the received product and your order details. Your delight is our priority!

  • How does shopping from Mrida benefit me?

    It's more than a garment, it's a piece of your history, a nod to craftsmanship, and a step towards sustainability and conscious choices. With Mrida transform your shopping into a meaningful journey of elegance, and elevate your style while making an impact.

Payment Related

  • Do you have COD?

    No, we don't accept COD.

  • Do you accept Rupay Cards?

    Yes, we do accept Rupay Cards.

  • My amount is debited, but no order confirmation was received.

    We apologize for any inconvenience. At times, technical glitches may cause a delay in receiving order confirmations. But if you still don’t receive the order confirmation, please reach out to us at hello@mrida.co or +91-7977669604, and we'll assist you.

  • Do you accept International Payments?

    Yes, we do accept International Payments.

Shipping Related

  • What is your Shipping Timeline?

    Our usual shipping time frame ranges between 4 to 5 days, however, variations may occur based on factors such as your location and other considerations

  • Where are my tracking details?

    Once your order is confirmed, you will receive an email and a WhatsApp message containing your order details, including the tracking ID.

  • How can I track my order?

    You can track your order by using the provided tracking ID in the order confirmation message.

  • Do you ship worldwide?

    Yes, we do! We offer worldwide shipping to bring our exquisite products to customers around the globe.

  • What are your shipping charges for International shipping?

    Our international shipping charges vary based on the destination. International orders above INR 20,000  are eligible for free shipping. For orders less than the mentioned amount a shipping fee of INR 2500 will be charged For detailed information, please refer to our Shipping Policy.

  • How can I use the Tote Bag?

    Our Tote Bag is a versatile accessory! Whether for shopping or daily use, it's a stylish and handy choice.

  • My order has not been delivered yet, what should I do?

    Please check the tracking information if your order hasn't been delivered within the expected timeframe. If there are further concerns, reach out to us at hello@mrida.co or +91-7977669604, and we'll assist you promptly

Return / Cancellation / Refund Related

  • How can I return my order?

    To initiate a return, please see our Returns/Refund Policy page and follow the instructions. You can also contact our customer support at hello@mrida.co or +91-7977669604  for assistance.

  • I want to cancel my order.

    If you wish to cancel your order, please reach out to us at hello@mrida.co or +91-7977669604. Order cancellations are subject to conditions, for more information visit our Cancellation Policy page.

  • When will my order be picked up?

    Order pickups are scheduled within 2-3 days after initiating the return process. Our logistics team will coordinate with you at a convenient time.

  • Can I change the pick-up address?

    Sorry, the pick-up address cannot be changed.

  • How many days will it take to refund the amount?

    Refunds are processed within 3-4 working days after the returned items are received and inspected. The exact duration may vary based on your payment method.

  • What are the available modes of refunds?

    We offer refunds through the original payment method or Mrida credits, depending on your preference. Details can be found on our Refund Policy page.

  • What is your return policy for International orders?

    Kindly check the International Orders section on our Return Policy Page.

Want to talk to us?

  • E-Mail

    For any inquiries, you can email us at hello@mrida.co. We strive to respond promptly and assist you with any questions or concerns.

  • DM

    Connect with us on our social media platforms and send us a direct message. Follow us on Instagram (mrida.co) and share your thoughts/ reviews/ queries.

  • Call

    If you prefer direct communication, give us a call at +91-7977669604. Our support team is available during business hours to address your needs.